To apply for one of our rental units, locate the rental listing on Zillow, and submit an application through the Zillow Applications “Apply Now” button. Before applying, please read the “Move In” qualification guidelines listed in the rental ad, to make sure you qualify for the rental. Once you have submitted your application, please contact the Property Manager listed in the rental add, to schedule a tour of the unit.

Once you have toured the unit, and we have processed your application, if you meet the eligibility guidelines, we will then accept your application and invite you to sign a Lease Agreement. Lease Agreements will be emailed to you via Docusign, for your electronic signature. 

Security deposits are designed to protect the owner in the event that after you move out, the rental unit is delivered back in worse condition than it was on the move-in date. No home is perfect, and even brand new homes will have minor defects. Also, normal “wear and tear” is expected, and prior to your move-out, we will email you a “Tenant Move-Out Guide,” which will serve as a checklist to help guide you room-by-room on cleaning and potential repair items. Refer to your Lease Agreement, which will outline what you are responsible for as a Tenant, versus what the Owner is responsible for as a Landlord. 

Examples of “wear and tear” vs “damage”:  

Common items which are the tenant’s responsibility after your move-in include: changing / replacing light bulbs, air filters, water filters, garage door remote control batteries, and ceiling fan remote control batteries, and ordering key copies if original keys are lost. 

Common items which are the Landlord’s responsibility after your move-in include: garage door motor / sensors non-working, maintenance and repair of AC & Heating & Air (HVAC) units, roof repair, tree trimming, and repair of fences due to storms.

The initial move-in walk-through is your chance to walk through the entire home and point out any “pre-existing” items relating to cleanliness / condition you wish to have the property manager make note of. The property manager will take extensive photos to document the current condition at the time of walk-through. 

Refer to “How do I submit a maintenance request, and who is responsible for paying?” in the FAQs page below. 

Once you’ve signed the Lease Agreement, we will set you up with a Tenant Portal through our property management software, “Rentvine.” Note: the Rentvine platform does not allow tenants to create their own accounts, so this must be set up on our end. Once your tenant portal has been set up, a link with your login details will be emailed to you. 

No home is perfect, and even brand new homes will have minor defects. Normal “wear and tear” is expected. However, life happens, and when certain items in a home break or when maintenance is needed, you may submit a maintenance request directly through your Rentvine portal.

The cost of the repair will depend on the item and the situation.

Common “non-maintenance-request” items include: changing / replacing light bulbs, air filters, water filters, garage door remote control batteries, and ceiling fan remote control batteries, and ordering key copies if original keys are lost.

Common “maintenance-request” items include: garage door motor / sensors non-working, maintenance and repair of AC & Heating & Air (HVAC) units, roof repair, tree trimming, and repair of fences due to storms.

If a repair is needed, we can facilitate a service company (example: a general contractor or electrician), schedule the repair, monitor the progress through completion, and follow up with the service company.

Who will be responsible for paying for repairs (owner or tenant) depends on the item and situation, and on the terms of your Lease Agreement. However, the following 2 examples show the difference between whether payment for a maintenance item is the owner’s responsibility or the tenant’s responsibility:

Example (“sewer line is clogged and plumber must clear the blockage”):