Once you have toured the unit, and we have processed your application, if you meet the eligibility guidelines, we will then accept your application and invite you to sign a Lease Agreement. Lease Agreements will be emailed to you via Docusign, for your electronic signature.
Security deposits are designed to protect the owner in the event that after you move out, the rental unit is delivered back in worse condition than it was on the move-in date. No home is perfect, and even brand new homes will have minor defects. Also, normal “wear and tear” is expected, and prior to your move-out, we will email you a “Tenant Move-Out Guide,” which will serve as a checklist to help guide you room-by-room on cleaning and potential repair items. Refer to your Lease Agreement, which will outline what you are responsible for as a Tenant, versus what the Owner is responsible for as a Landlord.
Examples of “wear and tear” vs “damage”:
|Wear and Tear:
|Loose or stubborn door
|Broken or missing locks
|Loose door hinges or door handles
|Damage to door from forced entry
|Worn carpet in high traffic areas
|Torn, badly stained, or burned carpet to door from forced entry
|Carpet seams coming unglued
|Rust or oil-stained carpet
|Scuff marks on wood floors
|Badly scratched or gouges in wood floor
|Countertop is worn
|Countertop has burns, chips, or cuts
|Faded, chipped, or cracked paint
|Unapproved or bad resident paint job
|Plaster cracks from settling
|Holes in walls or doors
|Ripped or marked wallpaper
|Faded curtains or blinds
|Missing or torn curtains or blinds
|Small nail holes in walls
|Large drywall anchor or screw holes
|Toilet runs or wobbles
|Damage Broken toilet seat or tank top
Common items which are the tenant’s responsibility after your move-in include: changing / replacing light bulbs, air filters, water filters, garage door remote control batteries, and ceiling fan remote control batteries, and ordering key copies if original keys are lost.
Common items which are the Landlord’s responsibility after your move-in include: garage door motor / sensors non-working, maintenance and repair of AC & Heating & Air (HVAC) units, roof repair, tree trimming, and repair of fences due to storms.
The initial move-in walk-through is your chance to walk through the entire home and point out any “pre-existing” items relating to cleanliness / condition you wish to have the property manager make note of. The property manager will take extensive photos to document the current condition at the time of walk-through.
Refer to “How do I submit a maintenance request, and who is responsible for paying?” in the FAQs page below.
The cost of the repair will depend on the item and the situation.
Common “non-maintenance-request” items include: changing / replacing light bulbs, air filters, water filters, garage door remote control batteries, and ceiling fan remote control batteries, and ordering key copies if original keys are lost.
Common “maintenance-request” items include: garage door motor / sensors non-working, maintenance and repair of AC & Heating & Air (HVAC) units, roof repair, tree trimming, and repair of fences due to storms.
If a repair is needed, we can facilitate a service company (example: a general contractor or electrician), schedule the repair, monitor the progress through completion, and follow up with the service company.
Who will be responsible for paying for repairs (owner or tenant) depends on the item and situation, and on the terms of your Lease Agreement. However, the following 2 examples show the difference between whether payment for a maintenance item is the owner’s responsibility or the tenant’s responsibility:
Example (“sewer line is clogged and plumber must clear the blockage”):
|Cause of sewer blockage:
|Who is responsible for paying:
|A tree root in the sewer line
|A child’s toy flushed down the toilet